Order Processing and Shipping Information

We endeavor to process and dispatch your order within 24 hours. Once entrusted to our reliable couriers, the delivery process is beyond our control. Please understand that we cannot be held responsible for delays, loss, or damage caused by the courier or any unforeseen factors.

Occasional delays may arise due to holidays or unexpected events, potentially extending the delivery time by an additional 3-8 working days. To ensure timely delivery, we recommend placing your order well in advance.

Regrettably, orders cannot be canceled once shipped.

We employ third-party tracking systems to monitor orders. If the website confirms delivery, we consider it delivered. Refunds will only be considered if the province/state, city, or postal code from your tracking number does not align with the shipping details you provided.

For Australia and the USA:

All orders enjoy free shipping.

Delivery Time:

Standard Express: Typically 3-8 working days.

Multiple Items: While we strive to ensure all items reach you simultaneously, products may be sent separately due to different shipping options. You will receive a shipment notification email once an item has been dispatched.

For Other Countries Worldwide:

Currently, we exclusively ship to the US, UK, France, Germany, Italy, and Spain. To ship to other countries, please email us your information, and we will provide instructions on how to proceed.

Important Note:

Customs Duty: Import duties, taxes, and charges are not included in the item's price or shipping charges. If you have specific requests regarding customs, such as labeling, packing, invoices, etc., kindly inform us before dispatch. We are happy to accommodate your instructions.

Contact Information:

Email: ourzostuic@gmail.com

Please send us an email, and we will make every effort to respond within 24 hours (although response times may be longer on weekends).

Zostuic Team